iaya9 Privacy Policy

1 Introduction and Scope

iaya9 ("we", "us", or "the platform") operates a safe and trusted online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use the iaya9 website (iaya9.cam) and related services, how that information is processed, and under what circumstances it may be shared with third parties.

This Policy applies equally to all registered users and visitors who use any iaya9 service. By using our website or creating an account, you are considered to have given your consent to this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

2 What Information We Collect

During the process of registering and using services on the iaya9 platform, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport details (for age verification)
• Email address
• Mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for processing transactions)
• Deposit and withdrawal history
• Balance and bonus-related information

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Session duration and page navigation data
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of messages and requests you send via live chat support
• Details of communications sent by email or other channels

3 Purpose and Use of Information Collection

iaya9 collects and uses your personal information only for legitimate and specific purposes. These purposes are as follows:

3.1 Account Management

Identity information is used to create, register, verify, and maintain your account. Ensuring age verification is an important responsibility for us — iaya9 is for users aged 21 and above only.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals. Limited information may be shared to complete transactions through bKash, Nagad, and Rocket.

3.3 Fraud Prevention and Security

Technical information is analyzed to detect and prevent fraudulent activity, ensure account security, and maintain the overall safety of the platform.

3.4 Providing Customer Support

Communication information is used to provide our 24/7 Bengali live chat support and to help resolve your issues.

3.5 Responsible Gaming

Information is used to monitor gaming patterns and financial activity to ensure responsible gaming and to provide assistance to users when needed.

3.6 Meeting Legal Obligations

Information may be retained and shared to comply with applicable laws and regulations and in response to lawful requests from competent authorities.

4 Information Sharing and Third Parties

iaya9 may share your information with third parties in specific circumstances and for defined purposes. However, such sharing is always limited, purpose-driven, and governed by strict confidentiality agreements.

4.1 Payment Service Providers

The minimum necessary information is shared with the relevant provider to complete financial transactions through bKash, Nagad, and Rocket. These third parties are governed by their own privacy policies.

4.2 Technology and Service Partners

Our technology partners may process certain technical information to operate the platform, perform analytics, and ensure security. All such partners are bound by confidentiality agreements.

4.3 Legal Authorities

Information may be provided to authorities pursuant to court orders, government directives, or lawful requests under applicable law. Where possible, we will notify you in such cases.

4.4 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will provide appropriate notice in advance of any such event.

5 Data Protection and Security

iaya9 places the highest importance on protecting your personal information. We implement industry-standard technical and organizational measures to ensure data security.

5.1 Encryption Technology

All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption. Advanced encryption technology is also used when storing your personal and financial information.

5.2 Access Controls

Only authorized personnel can access your information, and they work under a commitment to maintain confidentiality. Internal access logs are reviewed on a regular basis.

5.3 Security Testing

Platform security is verified through regular audits and penetration testing. Any potential vulnerabilities identified are resolved promptly.

5.4 Response to Data Breaches

Should a data breach occur for any reason, we will promptly notify affected users and take the necessary remedial action.

6 Cookies and Tracking Technologies

The iaya9 website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the performance of the platform.

6.1 Essential Cookies

These cookies are necessary for the core functions of the website — such as maintaining login sessions, ensuring security, and remembering your preferences.

6.2 Analytical Cookies

Analytical cookies are used to analyze platform usage and improve service quality. This information is generally processed in aggregate form and is not personally identifiable.

6.3 Cookie Controls

You can disable or manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7 Data Retention Period

iaya9 retains your personal information only for as long as necessary. The data retention period follows the policy outlined below:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Records of financial transactions may be retained for an extended period for audit and legal purposes.
• Technical logs are generally retained for a short period and are deleted at regular intervals.

Once the necessary period has passed, we delete or anonymize data using secure methods.

8 User Rights

Every registered user on iaya9 has the following rights, which we fully recognize and respect:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will fulfill this request within a reasonable time.

8.2 Right to Rectification

You have the right to request correction of any inaccuracies or incomplete information in your data. We will ensure corrections are made as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. In such cases, we will consider your request and take appropriate action.

8.5 Right to Withdraw Consent

Where information processing is based on your consent, you may withdraw that consent at any time. However, any processing that took place before the withdrawal will remain valid.

9 Protection of Minors

iaya9 is an adults-only service and is operated exclusively for users aged 21 and above. We do not knowingly collect personal information from minors.

Age verification is mandatory during the registration process. If a user provides incorrect age information and this is subsequently proven, that account will be closed immediately and the stored information will be securely deleted.

If you believe a minor is using our services, please contact us.

10 Policy Changes and Updates

iaya9 reserves the right to amend this Privacy Policy from time to time. This Policy may be updated to reflect changes to our services, legal requirements, or industry best practices.

For significant changes, we will notify you at your registered email address or through the platform. Continued use of the service after any changes will be taken as acceptance of the updated Policy.

We therefore advise you to check this page at regular intervals and to note the date of the latest update.

11 International Data Transfers

Due to our technology infrastructure, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are made only to partners with trusted and adequate security measures in place.
• Applicable data protection standards are followed for international data transfers.
• Data protection terms are clearly stated in agreements with third parties.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your information-related rights, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We will review your request and respond as quickly as possible — generally within 7 business days. Complex requests may take additional time, and we will keep you informed in such cases.